Terms & Conditions
Last updated: September 9, 2025
The terms “we,” “us,” and “our” refer to Cucu Collective. We operate this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).
Cucu Collective’s website is hosted on Wix, which provides the platform that enables us to make our Services available.
These Terms of Service (the “Terms”), together with any referenced policies (including our Privacy Policy), describe your rights and responsibilities when using the Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow your minor dependents to use the Services under your supervision.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately. However, colors and appearances may vary due to device settings and screen differences.
We do not guarantee that the quality or appearance of any products or services will meet your expectations.
Product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue or limit products at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Your order is not accepted until we confirm it and process your payment.
Please review your order carefully before submitting. Cancellations may not be possible once an order is confirmed. If we are unable to accept or must cancel an order, we will notify you using the contact details provided.
Custom pieces are final sale and not returnable or refundable, except in extraordinary circumstances determined by Cucu Collective.
You represent and warrant that all purchases are for personal use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect at the time of order, as confirmed in your email receipt. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.
We may run promotions governed by additional terms. If there is a conflict, the promotion terms will control.
You agree to provide current, complete, and accurate payment details and promptly update them as necessary. You represent and warrant that you are authorized to use any payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Once we transfer products to the carrier, risk of loss passes to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content and materials in the Services (including trademarks, text, images, graphics, video, and design) are owned by Cucu Collective, our affiliates, or licensors, and are protected by intellectual property laws.
You may use the Services only for personal, non-commercial purposes. No rights or licenses are granted to you except as expressly stated in these Terms. Unauthorized use may violate intellectual property laws.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, which are offered “as is” without warranties. Your use of such tools is entirely at your own risk, and you should review the applicable third-party terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for examining, evaluating, or endorsing third-party content. Your dealings with third parties are solely between you and them.
SECTION 9 – RELATIONSHIP WITH WIX
Cucu Collective’s website is hosted on Wix, which provides the online platform that allows us to sell products and services to you.
All sales and purchases are made directly with Cucu Collective. Wix is not responsible for your transactions, orders, or any issues related to purchased products or services.
SECTION 10 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy. Because the Services are hosted by Wix, Wix also collects and processes personal information in order to provide its hosting platform and related services.
By using the Services, you acknowledge that you have read and understood both our Privacy Policy and Wix’s privacy practices.
SECTION 11 – FEEDBACK
By submitting feedback (including reviews, ideas, or suggestions), you grant us a worldwide, royalty-free, perpetual license to use and display it for any purpose.
You represent that you own or have rights to any feedback you submit, and that it does not violate any laws or third-party rights. We may remove feedback at our discretion.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information in the Services may contain errors or omissions. We reserve the right to correct them, update information, or cancel orders if necessary, even after submission.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or in ways that violate these Terms, infringe intellectual property rights, harass others, spread malware, or interfere with operations.
We may suspend or terminate your access for violations, without notice.
SECTION 14 – TERMINATION
We may terminate or suspend your account or access at any time, without notice. You remain responsible for amounts due up to the date of termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except as expressly stated, the Services and all products are provided “as is” and “as available,” without warranties of any kind. Some jurisdictions do not allow exclusions of implied warranties, so this disclaimer may not fully apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Cucu Collective, Wix, and their affiliates will not be liable for indirect, incidental, or consequential damages, including lost profits, even if advised of the possibility.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Cucu Collective, Wix, and their affiliates against claims arising from your use of the Services, violation of these Terms, or infringement of rights.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remainder of these Terms will still apply.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, are the entire agreement between you and Cucu Collective, superseding prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Cucu Collective is headquartered. You consent to the exclusive jurisdiction of its courts.
SECTION 22 – CHANGES TO TERMS
We may update these Terms from time to time. Updates will be posted on our website, and material changes will be communicated as required by law. Your continued use of the Services constitutes acceptance of the changes.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms should be sent to: hello@cucucollective.com