Last updated: September 9, 2025

Cucu Collective (“we,” “our,” or “us”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to connect customers with independent dressmakers who create and deliver custom-made dresses.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

​

Personal Information We Collect

​

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

• Contact details: name, address, shipping address, phone number, and email address.

• Order details: dress measurements, style preferences, customization notes, and other details you submit through our order forms.

• Financial information: payment method, transaction details, and payment confirmation.

• Account information: if you create an account, your username, password, and preferences.

• Communications: information you provide when contacting customer support or messaging us.

• Device and usage data: information about your device, browser, IP address, and how you interact with our website.

​

Sources of Personal Information

​

We collect personal information from:

• Directly from you when you submit a form, place an order, or communicate with us.

• Automatically through cookies and similar technologies when you use the Services.

• Service providers who help us with payment processing, analytics, hosting, or customer support.

• Dressmakers who may update us about your order status after receiving your details.

How We Use Your Personal Information

​

We may use your personal information for the following purposes:

1. To Provide the Services – including processing your order, transmitting your form information to dressmakers, coordinating customization, arranging shipping, and handling returns or exchanges.

2. To Communicate With You – including responding to inquiries, sending order updates, and providing customer support.

3. Marketing and Promotions – including sending you promotional emails, offers, and updates about Cucu Collective (you may opt out at any time).

4. Improvement of Services – analyzing usage and feedback to improve user experience and product offerings.

5. Security and Fraud Prevention – authenticating users, monitoring transactions, and preventing unauthorized activity.

6. Legal Obligations – complying with laws, regulations, and valid requests from authorities.

How We Share Personal Information

​

We may disclose your personal information under the following circumstances:

• With Dressmakers: We share your form details (including measurements, customization preferences, and necessary contact/shipping information) so they can create and deliver your custom dress.

• With Wix and other service providers: for hosting, payment processing, analytics, customer support, and order fulfillment.

• With marketing partners: to deliver promotional content and ads.

• With your consent: when you direct us to share your information with a third party.

• For legal and safety reasons: to comply with applicable laws, enforce our terms, or protect our rights, customers, or others.

• In business transfers: in the event of a merger, acquisition, or sale of assets.

​

Wix Hosting and Services

​

Our Services are powered by Wix, which collects and processes certain information to provide functionality, security, and analytics for the Services. Your information may be processed by Wix in locations outside your country of residence. You can learn more about Wix’s privacy practices by visiting Wix Privacy Policy.

Cookies and Tracking

​

We and our service providers use cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

Children’s Privacy

​

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us to request deletion.

​

Security and Retention

We implement reasonable safeguards to protect your personal information. However, no system is completely secure. We retain personal information for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce agreements.

General Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal information.

• Request correction or deletion of your personal information.

• Object to or restrict certain processing, including promotional communications.

• Opt out of marketing emails by using the unsubscribe link in our messages.

​

We may need to verify your identity before processing your request.

​

Additional Rights for EU/UK Residents (GDPR)

​

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the GDPR/UK GDPR, including:

• Right to Access – You can request confirmation of whether we process your data and obtain a copy.

• Right to Rectification – You can ask us to correct inaccurate or incomplete information.

• Right to Erasure – You can request deletion of your personal data in certain circumstances.

• Right to Restrict Processing – You can request that we limit how we use your data.

• Right to Data Portability – You can request to receive your data in a structured, machine-readable format.

• Right to Object – You can object to certain uses of your data, including marketing.

• Right to Lodge a Complaint – You may file a complaint with your local data protection authority.

​

If we transfer your personal data outside the EEA/UK, we rely on lawful safeguards such as Standard Contractual Clauses.

​

Additional Rights for California Residents (CCPA/CPRA)

​

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA:

• Right to Know – You can request details about the personal information we collect, use, share, or sell.

• Right to Delete – You can request that we delete personal information we maintain about you, subject to certain exceptions.

• Right to Correct – You can request that we fix inaccurate information we hold about you.

• Right to Opt Out of Sale or Sharing – We do not sell personal information for money, but we may share information for advertising purposes. You can opt out of such sharing at any time by contacting us.

• Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

​

California residents may also designate an authorized agent to make requests on their behalf.

International Transfers

As we operate globally, your personal information may be transferred, stored, or processed outside of your country, including in the United States. Where required, we use lawful transfer mechanisms to protect your data.

​

Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. If required by law, we will notify you of significant changes.

​

Contact Us

​

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: hello@cucucollective.com 

​